At Tuganmade, we prioritize customer satisfaction and stand behind the quality of our products. We understand that sometimes issues may arise, and we are here to assist you every step of the way. Please read our return policy below:

Defective Items: If you receive a defective item, please notify us within 30 days of purchase. We will gladly exchange the item or work with you to resolve the issue promptly. Our aim is to ensure that you and your family have the best experience with our products.

Returns without Defects: If you wish to return an item that does not have any defects, we accept returns within the first 30 days of purchase. However, please note that the customer is responsible for shipping costs and a 25% restocking fee. We kindly ask you to understand that this fee helps us maintain our commitment to providing high-quality products at affordable prices.

Resalable Condition: To qualify for a refund, returned items must be in brand new, resalable condition. This means the product should be unused, undamaged, and in its original packaging. We recommend carefully repackaging the item to prevent any damage during return shipping.

Working Together: We are dedicated to working with you to ensure your complete satisfaction. If you encounter any issues or have questions about our products, please reach out to our friendly customer service team. We genuinely value your feedback and strive to find solutions that meet your needs.

Thank you for choosing Tuganmade. We appreciate your trust and look forward to providing you and your family with exceptional products and service.

Need help?

Contact us by sending us a message on our Contact page, or send us an email at [email protected] for questions related to refunds and returns.